Q: Where is your company located?

A: Our factory is located in Dongli district of Tianjin, China.

Q: What’s your advantage?

A: (1).We are factory with more than ten years production and export experience
(2).We have our own frame workshop, painting workshop, and assemble workshop
(3). Professional design and R & D team, can design product lines and products for clients
(4). Near Tianjin port, with high efficiency, can help customers save freight
(5). High quality and timely service

Q: Can I get some samples?

A: We are honored to offer you samples for quality check. It takes about 3-4weeks to get the sample bikes ready after receipt of your full sample payment.

Q: What is your minimum order quantity?

A: Our MOQ is 1*20ft container, the models and colors can be mixed in this container, normally we request MOQ per model/color: 30pcs.

Q: Do you accept OEM customer’s orders?

A: Yes, we can make the bicycle according to customer’s specification, color combination and even logo/design, as well as package request.

Q: Do you have the products in stock?

A: No. All bikes are to be produced according to your order including samples.

Q. What’s your bike quality situation?

A: It is the fact that what we manufactured are all in middle/high quality classes in the world market, closing to the A-brand in the world. While, different countries have different quality standard, such as CPSC in America, CE in European market, our bike quality may change a little, according to standard and regulations in the destination sales countries.

Q. What is your terms of packing?

A: Generally, we pack our goods in neutral brown cartons. We can also accept 85% single carton packing, 100% bulk packing and custom packing according to customer's special requirements.

Q: How does your factory carry out quality control?

A: Quality is priority. We always attach great importance to quality control from the beginning to the end of the production. Every product will be fully assembled and carefully tested before it’s packed for shipment.

Q: Do you test all your goods before delivery?

A: Yes, we have 100% test and double check by Q.C before delivery.

Q: What is your terms of payment?

A: 1. 30% T/T as deposit, and balance against B/L copy. We’ll show you the photos of the products and packages before you pay the balance.
2. 30% T/T as deposit and 70% before delivery if you use your forwarder or agent. We will show you the photos of the products and packages before you pay the balance.
3.  L/C at sight

Q: What is your terms of delivery?


Q: How about your delivery time?

A: Generally, it will take 45-60days after receiving your down payment. The specific delivery time depends on your actual quantity and complexity of your order details.

Q: Can I be your agent?

A: Yes, if your order can reach to specific amount quantity, bike: 8000pcs or electric bike 5000pcs per year, you can be our agent.

Q: What is your warranty?

Battery: 18months
Other electrical systems: 1year
Frame and fork: 2year
Related safety mechanical accessories (such as handlebars, stem, seat post clamp, crank): 1year
Breakable parts (such as inner tires, grip, saddle, pedal): Unguaranteed

Q: How do you make our business long-term and good relationship?

A: 1. We keep good quality and competitive price to ensure our customers benefit;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.